I was doing some work for an organization that served as a group health plan administrator -- they processed enrollments, terminations, and monthly billings, but simply charged each member company a set monthly fee per covered person. Some of the member companies were long-standing little mom & pop businesses -- they had the same employees year after year. Other member companies were in food service and tourism with something like 20% employee turnover each month -- lots of enrollments and terminations to process. The plan administrator organization was having difficulty making ends meet. Can you see what processes were eating up their resources? How might ABC help you restructure the monthly fee billing?