I$)$ What constitutes the mission of Rapid$-$Lub?

II$)$ How does the Rapid$-$Lube operations strategy provide competitive advantage? $($Hint: Evaluate how Rapid$-$Lube's traditional competitors perform the $10$ decisions of operations management vs$.$ how Rapid$-$Lube performs them.$)$

III$)$ Is it likely that Rapid$-$Lube has increased productivity over its more traditional competitors?

Why? How would we measure productivity in this industry?