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Check My Work

Susan dropped her iPhone and went online to

Amazon.com to order a replacement case. Susan is an Amazon Prime customer so her email, credit card number, billing and mailing address are already stored electronically. When the iPhone case arrived, it didn't fit Susan's iPhone because she ordered the wrong size. Susan went back to

Amazon.com and clicked on "return merchandise" and she received a bar code to facilitate the return at a UPS store. The iPhone case was returned via UPS at no charge. Susan reordered the correct size iPhone $6S$ case which will arrive in two days. This example shows all of the following EXCEPT:

$$ a$.$ Information on prices and product attributes is easier online.

b$.$ The Al of shopping bots makes online shopping more difficult.

c$.$ An online purchase is a mix of goods and services.

$$ d$.$ An online purchase is a mix of the tangible and the intangible.