Idenfity FIVE (5) characteristics of quality product and FIVE (5) characteristics of quality service. You may use
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Idenfity FIVE (5) characteristics of quality product and FIVE (5) characteristics of quality service. You may use car as an example of a product and hotel services as example of service. (20 marks)
Determine FIVE (5) Supporting Documents that is needed for ISO Quality system documentation. (10 marks)
Related Book For
Organizational Behaviour Concepts Controversies Applications
ISBN: 978-0132310314
6th Canadian Edition
Authors: Nancy Langton, Stephen P. Robbins, Timothy A. Judge, Katherine Breward
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