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Identification of Commodity Businesses. A recent article in Fortune magazine listed the following firms among the top 1 0 most admired companies in the United

Identification of Commodity Businesses. A recent article in Fortune magazine listed the following firms among the top 10 most admired companies in the United States: Dell, Southwest Airlines, Microsoft, and Johnson & Johnson. Access the websites of these four companies or read the Business section of their Form 10-K reports (www.sec.gov). Discuss the companies strategies using the framework discussed in the chapter, and describe whether you would view their products or services as commodities. Explain your reasoning.

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