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Identify 7 potential customer complaints common within the hospitality industry (ie. My food is cold, My internet is not working etc.) Respond appropriately to each

Identify 7 potential customer complaints common within the hospitality industry (ie. "My food is cold", "My internet is not working" etc.)

Respond appropriately to each complaint--anticipate resistance

Explain the full process to resolve each complaint

Explain the adjustments you will make to your organization's programming to prevent these complaints in future.

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