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Identify a CEM model from the modules and discuss how a business can use it as part of understanding their customer experience?
Identify a CEM model from the modules and discuss how a business can use it as part of understanding their customer experience?
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One CEM Customer Experience Management model that businesses can utilize is the Six Pillars Customer Experience Model developed by Forrester Research ...
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Fundamentals Of Management
Authors: Ricky Griffin
10th Edition
0357517342, 978-0357517345
