Identify a job title that interests you.

a. Identify the possible activities of "colleague" and "customer" interaction.

b. Identify common and unique areas of interaction.

c. Reflect if these interactions can be replaced by a computer system or a robot.

1. How would you deal with peer diversities if you are already in a Tourism industry?
2. How peer diversities could affect your working relationship and for the achieving organizational goals?

List down at least three (3) customer diversities per industry.

Name of Industry	Customer diversities	How would you handle these diversities if you are an employee in this industry?
Airline	1. 2. 3.
Hotel	1. 2. 3.
Cruise	1. 2. 3.
Travel Agency	1. 2. 3.