Identify a non-value-added activity at a grocery store, a bank, and a hotel.

a. Grocery store

• Employing a paid staff.

• Making payment for inventory.

• Storing large amounts of inventory on hand.

b. Bank

• Maintenance of customer profile.

• Maintenance of proper cash balance.

• Improper recording of customer transactions.

c. Hotel

• Price hike of menu items.

• Long waiting line to check in to the hotel.

• Providing quality food.