- Identify a process in your organization that you are most familiar with, make a process flow chart, discuss how the information is being transferred and communicated and recommend improvement to the current process. - Identify financial impact on the recommended improvement, whether it will bring additional revenue or reduce the costs. - Identify financial impact on the recommended improvement, whether it will bring additional revenue or reduce the costs. - Lastly, discuss how Information Technology is incorporated in your chosen process. If it's not yet incorporated, include it as one of the recommended improvement