Identify a product or company with which you have had recent, first-hand experience. Compose a letter addressed to a marketing representative (or the customer service department) of the organization. Specifically, you must register a complaint or a compliment. The contact must be made by mail or via email and must document a legitimate complaint or otherwise express satisfaction from product usage. (Don't just post compliment or complaint in a comment box on a website. You aren't as likely to get a response back and this assignment requires a letter to be written. If this is the only option available, then choose another company.)

Use the following criteria when writing your letter:

1. If you are registering a complaint, describe the problem and what (if anything) you've already done to resolve it.List facts such as date and place of purchase, serial or model number, etc. If possible, send sales receipts, repair orders, warranties, etc. (copies, not originals) to make your case.
2. If you are are registering a compliment, be specific and use specific locations and employee names or product details if possible.
3. Don't be angry or sarcastic.In fact, begin your letter with a compliment to the company, e.g., "Colgate Palmolive products are central to any household. I have used your _____ for the past five years and have been completely satisfied.That is why I was disappointed when the _____ didn't live up to the Colgate Palmolive standards I expected."
4. If you are registering a complain, state what you feel would be a fair resolution. Do you want the product repaired or exchanged?Do you want your money back?Explain exactly what you want done.
5. Include a return address or email address in your letter so that they may contact you.

Whether or not you receive a response back from the company you contact is out of your control, therefore you are only required to document conscientious effort.