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Identify a soft skill that you consider invaluable in the management of a Safety Management System (SMS) within the aviation sector. Drawing upon the guidelines

  1. Identify a soft skill that you consider invaluable in the management of a Safety Management System (SMS) within the aviation sector. Drawing upon the guidelines and principles established in the ICAO Safety Management Manual (SMM) and AC120-92B, elaborate on how this soft skill plays a crucial role in enhancing the effectiveness and efficiency of SMS operations. Please provide specific examples or hypothetical scenarios that illustrate the impact of this soft skill on the SMS's ability to meet its objectives and improve safety outcomes. Include references to the SMM and AC120-92B to substantiate your discussion. Cite your sources.

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