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Identify a true statement about a person/role conflict in an organizational context. Multiple choice question. It is the conflict between employees' different bosses, their organization
Identify a true statement about a person/role conflict in an organizational context. Multiple choice question. It is the conflict between employees' different bosses, their organization and an individual customer. It occurs most often when a service provider is serving many customers sequentially or simultaneously. It is especially severe when service employees depend directly on customers for their income. It occurs when employees need to confirm to job requirements by altering some aspect of their appearance
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