Identify an event and imagine yourself in the position of being responsible for event day. 1. Create a list of things that need to happen, from an operations perspective, for the event to be a success. 2. Create a checklist of necessary activities for each functional area and identify when those activities need to be completed. 3. Prepare an event rundown for this event. Think of the coordination necessary to make everything run smoothly. 4. How would you make sure your staff provides a good experience for everyone involved? 5. Regarding participants' experiences at the event, what would be specific examples of moments of truth? Based on these moments of truth, what services would you need