Identify and manage bottlenecks in a business (service/manufacturing) process. Consider a business process you are familiar with (does not have to be local but it is preferred) and detail a particular step you believelimits the performance of the business and restricts its output (output may be a product or service).How would you as a manager handle the situation?I have attached a sample below.
Task: Identify and manage bottlenecks in a business (service/manufacturing) process. Consider a business process you are familiar with (does not have to be local but it i preferred) and detail a particular step you believe limits the performance of the business and restricts its output (output may be a product or service). How would you as a manager handle the situation? Only your original response is required for full credit. Input: Business Example: Insurance Assignment: Issuing/Writing Policies Process/Steps Included: 1. Inquiry/Request: A request will be received by the underwriter or account mana via call, email or walk-in for a particular policy which can be home insurance, auto commercial/business etc. 2. Gather Necessary Documentation: Depending on the policy needed, the documentations will be determined. After determined, and all documentations received the underwriter will review them and proceed to the next step. 3. Generate a Proposal: A proposal will be drafted to fit the need of the client such rates and endorsements. 4. Client acceptance: The client will review such proposal and determine if the rate premium and coverage are acceptable. 5. Write the policy: Once the client accepts the proposal, a policy will be written for approval by the approved signatory. 6. Management approval: Once management/signatory reviews and accepts the ter he/she will sign the policy/proposal. 7. Collect payment: Once the proposal is good to go, the payment either in full or pa will be collected. 8. Generate & issue policy: Lastly, after the collection of payment then the client wil issued their policy. Q: "How would you as a manager handle the situation?" A: A step that I believe would limit performance would be the "Generating a Proposal". step requires very sensitive and meticulous information. If written wrong or improper coverage is given this could result in detrimental consequences. This step would usually the longest for review. As a manger in the productions department, I would ensure monthly trainings for my s to provide motivation and accountability in their decisions. I would also enforce triple- reviews on proposal/policies before release. Lastly, I would encourage seeking assistance any doubts may arise or any questions that may cause confusion. Insurance is a very div business field which comes with many "case-by-case-basis" information
