Identify and outline a customer service need in the workplace.

1)Discuss with your manager/supervisor, identify a need for a customer service strategy in the work place. This may be to support a new product or service or address an existing challenge in delivering the standard of customer service required by the organisation.

Examples may be to improve on the process for handling customer complaints, address slow service delivery or improve team members' product knowledge.

2)Describe the reason why this feedback is important to a business and customers