1. Identify and provide a brief description of two relevant performance measures for each of the four perspectives of a balanced scorecard for a company in the railway industry (ex. Canadian National Railway).
2. Identify and provide a brief explanation of the performance measures that have been the most impacted by the Covid-19 pandemic
3. Identify and provide a brief explanation of some of the actions the Canadian National Railway Management would have taken to adapt the company's balanced scorecard performance measures to the Covid-19 pandemic business environment