Identify at least 10 problems in the refusing adjustment letter below. While you do not have to rewrite this letter or correct the errors, you are expected to explain thoroughly each problem (error) you list. Focus on format, organization, and content. Also keep in mind the main aspects of a refusing adjustment letter that should be included.

John Peters

Music Rocks, Inc.

831 Maple Avenue

Syracuse, NY 13212

4/23

Dear Paula!

The music business has fallen on hard economic times in the current financial environment of iPods and MP3 players. Therefore, we have a policy of no merchandise refunds for nay items after 30 days of the purchase date. I am sorry, but the NuWave sound system that you purchased from us in March of this year falls into that category.

We hope you will understand our policy on refunds. NuWave is a company known for quality products, and perhaps studying your operator's manual might help you troubleshoot the problem you are having. It is enclosed for you to have a look. We apologize for not being able to grant your request for a refund of $1,575 that you paid. Hopefully, the problem is minor because the company warranty has expired. We need your business. Drop by and see us again soon.

Ciao;

John Peters

John Peters