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Identify one possible financial and two non-financial performance measures for each of the following situations. For each situation, one non-financial measure should relate to quality,
Identify one possible financial and two non-financial performance measures for each of the following situations. For each situation, one non-financial measure should relate to quality, and one should be related to time.
- Verizon's evaluation of the performance of its cell phone service in Washington DC.
- Spectrum's evaluation of the performance of new customer cable installations in Greensboro.
- Dell Computer's evaluation of the performance of its logistical arrangements for delivering computers to its US customers.
- Walmart's evaluation of the performance of its curbside delivery operations.
- North Carolina A&T State University evaluation of the success of its bookstore textbook distribution activities.
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