1. Identify systematic customer service problems, investigate, propose solutions and adjust policies and procedures accordingly. ( you are a manager in restaurant)

identify systematic customer service problems :Faults with the website of the company, users not being able to log in

2. Implement the solutions identified at step 1. Implement the solution and test it in practice- does it work effectively?

3.Describe the methods that you use to plan for, establish and monitor all components of the customer service system. Give examples to illustrate how you plan and organise this.

4. You need to demonstrate your ability to interpret data and research findings relating to customer service delivery. Identify two sources of data that you have used, one of which should include numerical data:

a. What data did you obtain and from where?

b. What is the information telling you ( a brief description is sufficient)?

c. How did you use the information (e.g. give an example of action that you took in response to the information)?