Question
Identify the best choice that lists the key factors for rating service quality as highlighted in the SERVQUAL model. Group of answer choices a. Sympathy,
Identify the best choice that lists the key factors for rating service quality as highlighted in the SERVQUAL model.
Group of answer choices
a. Sympathy, Reliability, Assurance, Timeliness, Assurance, and Empathy.
b. Location, Price, Timeliness, Empathy, and Sympathy
c. Altruism, Empathy, Tangibles, Responsiveness, and Readiness.
d. Assurance, Responsiveness, Tangibles, Empathy, and Reliability.
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Stage Management
Authors: Lawrence Stern, Alice R. O'Grady
9th Edition
0205627730, 978-0205627738
