Identify the decision maker(s) Who What are decision makers' responsibilities and authority? What are the main issues/problems (list all of the problems you can and note whether What you see the issue as a problem or symptom)? Why Why have the problems arisen? Why is/are the decision maker(s) involved now? When When does/do he/she/they have to decide, act, or resolve these? What are some initial ideas to solve the problems? How