Identify the effective elements and shortcomings of American Express's vision statement

Strategic Vision: Effective Elements and Shortcomings Read the overview below and complete the activities that follow. At the start of the strategy making process, a company's senior managers must struggle with the issue of what directional path the company should take and whether its market positioning and future performance prospects could be improved by changing the company's product offerings, the markets in which it participates, the customers it caters to and/or the technologies it employs Top management's views about the company's long-term direction and future product-customer market-technology focus constitute a strategic vision for the company. A clearly articulated strategic vision communicates management's aspirations to stakeholders about where we are going" and helps steer the energies of company personnel in a common direction. For instance, Henry Ford's vision of a car in every garage had power because it captured the imagination of others, aided internal efforts to mobilize the Ford Motor Company's resources, and served as a reference point for gauging the merits of the company's strategic actions. Well.conceived visions are distinctive and specific to a particular organization, they avoid generic, feel-good statements such as "We will become a global leader and the first choice of customer's in every market we choose to serve-which could apply to any of hundreds of organizations. And they are not the product of a committee charged with coming up with an innocuous but well-meaning one-sentence vision that wins consensus approval from various stakeholders. Nicely worded vision statements with no specifics about the company's product-market-customer-technology focus fall well short of what it takes for a vision to measure up. For a strategic vision to function as a valuable managerial tool, it must provide understanding of what management wants its business to look like and give managers a reference point in making strategic decisions. It must say something definitive about how the company's leaders intend to position the company beyond where it is today. Table 2.1 presents the 'Dos and Don'ts of wording a vision statement. Illustration Capsule 21 provides examples of the strategic visions of several companies with a critique of each, including effective elements and shortcomings. You will be asked to do a similar critique of several other companies' vision statements in this exercise. Using the information in Table 2.1, critique the adequacy and merit of the following vision statements, listing effective elements and shortcomings. Using the information in Table 2.1, critique the adequacy and merit of the following vision statements, listing effective Effective Elements Shortcomings Vision Statement American Bxpress We work hard every day to make American Express the worlds most respected service brand Hilton Hotels Corporation Our vision is to be the foot choice of the works travelers. Hiton intends to build on the rich hertage and strength of our brands by . Consistently delighting our customers Investing in our team members Delivering innovative products and services . Continuously improving performance Increasing shareholder value Creating a culture of pride Strengtening the loyalty of our contents MasterCard A world beyond cash BASF We are "The Chemical Company successfully operating in all major markets. . Our customers view BASF as their partner of choice . Our innovative products, inteligent solutions and services make us the most competent worldwide supplier in the chemical Industry . We generate a high return on assets . We strive for sustainable development We welcome change as an opportunity . We, the employees of BASF together ensure our success