Identify the item below that is not considered to be an expectation of the customer. Select one: a. To utilize goods and services b. To beheard c. Value for money d. To be pleased Select the item below which is MOST suitably a global trend in Customer Service. a. Flamboyancy b. Impulsive Shopping c. Customization d. Food Cravings The Service Marketing Triangle is BEST represented as a Select one: a. strategy for exceptional service b. promise for exceptional service c. plan for exceptional service d. standard for exceptional service Terrorists in the context of customer service are a. disloyal b. dispassionate c. disagreeable d. destructive Indicate the most suitable heading for the following words: reliability, assurance, tangibles, empathy and responsiveness. Select one: a. hallmark of remarkable service quality b. dimensions of service quality c. characteristics of service quality d. components of service quality Identify the item below that is not considered to be an expectation of the customer. Select one: a. To utilize goods and services b. To beheard c. Value for money d. To be pleased Select the item below which is MOST suitably a global trend in Customer Service. a. Flamboyancy b. Impulsive Shopping c. Customization d. Food Cravings The Service Marketing Triangle is BEST represented as a Select one: a. strategy for exceptional service b. promise for exceptional service c. plan for exceptional service d. standard for exceptional service Terrorists in the context of customer service are a. disloyal b. dispassionate c. disagreeable d. destructive Indicate the most suitable heading for the following words: reliability, assurance, tangibles, empathy and responsiveness. Select one: a. hallmark of remarkable service quality b. dimensions of service quality c. characteristics of service quality d. components of service quality