Identify the National Quality Standard and sub-element that relates to service complaints management. Use the link to the Guide to the National Quality Framework to help you answer this question. Provide one example of how you maintained confidentiality. {50 words} Explain why maintaining confidentiality and the right to privacy is important when working with children, families and other educators. (100 words} Explain what you would do if you observed an educator breaching confidentiality and state who you would report this to