1.  identify two sources of information relevant to the rights and response people who access community services in Australia.

2. Describe two things a worker can do to support and encourage people to exercise their rights safely.

3. case study 1 

Sue is a community mental health support worker. Her role includes visiting people who have recent been discharged from hospital to supported community living programs; monitoring their health and medication; encouraging community engagement; and assisting with daily living tasks such as financial management. One of the people she supports, Maria, is sharing a small unit with Penny. The two women

get along well together except when it comes to agreeing on a budget for shared food and living expenses each week. Penny is on a very limited income and lives quite frugally. Maria has money held in trust for her on which she can draw for major expenses. She likes to live comfortably. Maria's bipolar condition means that sometimes she behaves in an overly generous manner, spends more money than she should, and gives gifts to people around her. She has offered to pay to refurnish the unit and to buy Penny a new summer wardrobe. she also insists on putting more money than Penny into the weekly 'kitty' so that they can buy a few luxury foods. The organization has a policy that prohibits people from lending each other money. Maria has asked Sue to advocate for her to withdraw a large sum from the trust fund to purchase furniture, and to increase her weekly allowance so that she can supplement

the weekly budget.

3.1 Identify the conflict of interest in this scenario.

3.2 Explain how Sue can support Maria to exercise her rights to spend her money as she wishes, while still respecting Penny's more frugal approach to life.

4. case study 2

Leanne coordinates a support program for parents of children recentty diagnosed with developmental disabilities. The program includes information sessions, peer support groups and referrals to early intervention and therapy services.

One of Leanne's group facilitators, Lois, has come to see her because she is concerned about one of the mothers in her group. Mrs. Smith has a 10-month-old baby with Down's syndrome. The baby is difficult to settle, has always been a 'difficult feeder', cries constantly and rarely sleeps for more than a couple of hours at a time. Mrs. Smith has told Lois that she is 'At the end of her tether' and on several occasions has left the baby alone in the house while she goes out for a walk because she felt if

she stayed she might harm her. Mr Smith is a FIFO worker and Mrs Smith's family live interstate Lois has noticed that the baby has some bruising on her upper arms. She is worried that reporting her concerns to child protection authorities will destroy her relationship with Mrs Smith and cut her off from the supports offered by the program. The organisation has a mandatory reporting policy.

4.1) Identify the risk factors in this situation.
4.2)Identify the clear indicators of potential risk that Lois has become aware of.
4.3)What must Leanne and Lois do?
4.4) What could Leanne and Lois do to support Mrs. Smith?

 

5) Identify at least three sources of information about a worker's legal responsibilities for identifying and responding to risks to people's safety and wellbeing.
6)Identify the kinds of common potential risks to people in community service settings.

8)case study 3 

Annalise is a social trainer who works in a group home for adults with developmental disabilities. Ivan, one of the residents, is a keen fan of the pop group Tame Impala. He has saved for tickets to their concert and asks Annalise to accompany him to the performance. Annalise agrees. She will pay for her own ticket and her employer has agreed to reimburse her costs. Annalise checks that their seats are next to an aisle, as Ivan has epilepsy and although this is normally well controlled by medication, he

sometimes has a seizure if he becomes: very excited or stressed. On the night of the concert Annalise and Ivan travel to the venue by bus. They both enjoy the first half of the concert in a queue and they are a few minutes late and at the interval, they buy soft drinks. There is a long return to their seats, which distresses Ivan. 

Annalise reassures him and they sit down. Partway through the second half of the concert a small electrical fire breaks out on stage. An announcement asks the audience to leave by the emergency exit.

Annalise and Ivan leave although this takes a long time as the auditorium is crowded and the audience members are pushing each other and trying to hurry. Two people in front of them fall down some stairs and Annalise and Ivan help them to get up. When they are outside Annalise notices that Ivan is beginning to have a seizure. She calls an ambulance and finds a clear space where Ivan can lie down on a bench. She helps him into the recovery position, covers him with his jacket, and monitors him. By the time the ambulance arrives he is recovering. The ambulance takes him to the nearest hospital and he is kept in overnight Annalise reports the incident to her supervisor by telephone, collects him from the hospital the next day, and takes him back to the group home, where he tells all the staff and residents about their adventures.

8.1)Identify a risk factor in this scenario.
8.2)What did Annalise do to keep Ivan safe during the concert?
8.3)Did Annalise breach her duty of care to Ivan? Give two reasons to support your answer.

9. Case study 4

Mr. Charesworth is 83 years of age. He lives in his own home with support from workers who visit daily to assist with housework, shopping and personal care tasks. He has one son who lives nearby. Mr. Charlesworth ran his own business for many years and is now a self-funded retiree.

Enica is a new support worker. She is 19 and is still getting to know Mr.Chartesworth. Recently he has been feeling stressed and unhappy, and on several occasions, he has snapped at Erica. She shouted b ack at him and later apologized. He has also contacted his son to complain about her.

Erica is an energetic young woman with a breezy personality. She sings and chats while she is working and has started calling Mr. Charlesworth 'Charlie' and 'Granddad: She is very demonstrative and often gives him a hug as she is arriving or leaving.
Erica has several tattoos and a nose ring and often dyes it bright colors. Last week she dropped a plate white washing up and Mr.Chariesworth heard her swear loudly. Yesterday he found her looking through his desk drawers and reading some of his correspondence. Mr.Charlesworth's son has approached Erica's supervisor to lodge a complaint about her behavior on his father's behalf.

9.1)Identify two rights from the charter of Rights and explain how Erica's conduct may

be violating these rights. situation?

9.2) According to the charter, what are Mr. Charlesworth's responsibilities in this formal complaint?

9.3) What could be done to address Mr. Charlesworth's concerns before they become