• Identify whattype of conflictdoes thegiven scenario belong to.

- The Five Types of Conflict in the Workplace

1. Interdependence Conflict

2. Differences in Style

3. Differences in Background/Gender

4. Differences in Leadership Style

5. Personality Crashes

• Makefive resolutionsforeach scenarioby using theFive Conflict Resolution Strategies of the Thomas-Kilmann Model.

- The Five Conflict Resolution Strategies

1. Avoiding - Someone who uses a strategy of "avoiding" mostly tries to ignore or sidestep the conflict, hoping it will resolve itself or dissipate.

2. Accommodating - Using the strategy of "accommodating" to resolve conflict essentially involves taking steps to satisfy the other party's concerns or demands at the expense of your own needs or desires.

3. Compromising - The strategy of "compromising" involves finding an acceptable resolution that will partly, but not entirely, satisfy the concerns of all parties involved.

4. Competing - Someone who uses the conflict resolution strategy of "competing" tries to satisfy their own desires at the expense of the other parties involved.

5. Collaborating - Using "collaborating" involves finding a solution that entirely satisfies the concerns of all involved parties.

Question 1

• You were tasked by your front office manager to create the schedule for next month. As a shift manager, you tried to verify what schedule in the past worked best and chose the one that you thought was beneficial for everyone. When you asked your front office manager to check on the schedule you made, he/she immediately rejected it because you did not follow the schedule scheme that your front office manager has created. What will you do?