• Identify whattype of conflictdoes thegiven scenario belong to.

- The Five Types of Conflict in the Workplace

1. Interdependence Conflict

2. Differences in Style

3. Differences in Background/Gender

4. Differences in Leadership Style

5. Personality Crashes

• Makefive resolutionsforeach scenarioby using theFive Conflict Resolution Strategies of the Thomas-Kilmann Model.

- The Five Conflict Resolution Strategies

1. Avoiding - Someone who uses a strategy of "avoiding" mostly tries to ignore or

sidestep the conflict, hoping it will resolve itself or dissipate.

2. Accommodating - Using the strategy of "accommodating" to resolve conflict

essentially involves taking steps to satisfy the other party's concerns or demands

at the expense of your own needs or desires.

3. Compromising - The strategy of "compromising" involves finding an

acceptable resolution that will partly, but not entirely, satisfy the concerns of all

parties involved.

4. Competing - Someone who uses the conflict resolution strategy of

"competing" tries to satisfy their own desires at the expense of the other parties

involved.

5. Collaborating - Using "collaborating" involves finding a solution that entirely

satisfies the concerns of all involved parties.

Question 1

• One of your employees approached you crying over a colleague's comments that he/she is not doing her job properly and was showing him/her the right way to do it. When you verified the incident with the concerned colleague, he/she advised you that he/she was just trying to correct a mistake that his/her colleague made so that it won't happen again. What will you do?

Question 2

• You had a steamy argument with your colleague because she was imposing that you have been very rude and demanding and you did not know your place. You are quite confused where she got the idea from and you kept on reflecting on how you talked to her for the past days. What will you do?

Question 3

• Post-cleaning of the dining area was signalled after the last customer left your establishment. You have a certain process in cleaning the dining area where you normally start with the tables and chairs before you even clean the floor. You went to get your cleaning materials and returned with the entire dining floor already wet of soap. You saw one of your colleagues who started cleaning the floor already. This made you very upset. What will you do?

Question 4

• Your front desk staff did not finish the night audit report of the previous month, which was supposed to be due today. Because of this, you weren't able to submit your monthly report to your general manager, who got furious because of your incompetence. What will you do?

Question 5

• You were tasked by your front office manager to create the schedule for next month. As a shift manager, you tried to verify what schedule in the past worked best and chose the one that you thought was beneficial for everyone. When you asked your front office manager to check on the schedule you made, he/she immediately rejected it because you did not follow the schedule scheme that your front office manager has created. What will you do?