Identifying Constraints of Communication Channels

Strategically selecting a communication channel means that you choose the communication channel that is best able to meet your work objectives. This process involves evaluating three qualities of communication channels: richness, control, and constraints. Richness involves two considerations: the level of immediacy and number of cues available. Control refers to the degree to which communications can be planned and recorded, thus allowing strategic message development. Constraints refer to the practical limitations of coordination and resources.

You will evaluate communication channels in terms of richness, control, and constraints.

Group the communication channels by qualities on which they can be evaluated. Move each label to the correct drop zone box. The notes button next to a label provides more information.