if andy Pforzheim, owner of Barcelona Restaurants, were to argue with one of the restaurant managers over whether it was more important to focus on staffing the chef positions or to focus on having the wait staff in the restaurant perform well, what would be the source of their conflict?
Poor communication
O Change
Differing process goals
Organizational structure
Use your knowledge of Glasl's nine-stage model of conflict escalation to classify the following statement or situation according to the appropriate definition. (Note: Not all of these descriptions portray situations encountered at Barcelona Restaurants. Most of the following statements are fictional and provided strictly for the purposes of answering the question).
Example
Two restaurant managers escalate conflict. One manager begins to personalize the conflict by trying to rally the COO and other restaurant managers to his side by attacking the other manager's competence.
Debate
Action over words
Images and coalitions
Loss of face
Assume you are Andy Pforzheim, owner of Barcelona Restaurants, and you are involved in intense conflict with one of your restaurant managers. You realize that the conflict has escalated to the point at which it is no longer functional conflict and you wish to de-escalate it. Which of the following actions should you avoid to help de-escalate the conflict? Check all that apply.
Stay focused on issues, not emotions
Communicate hostility verbally or through body language.
Reject all requests from the start
Raise your voice to get attention about important points
Assume you are the COO of Barcelona Restaurants and you are in a heated disagreement with one of your restaurant managers over how suckling pig is processed and served. The conflict escalates but you realize that it may be possible to incorporate aspects of both of your positions into the processing and serving procedures. Which of the following conflict management styles would best fit this situation?
Competing
Accommodating
Compromising
Avoiding