Question
If Mike asked customers to complete a customer feedback survey after using his car detail service, he probably increased the level of customer involvement during
If Mike asked customers to complete a customer feedback survey after using his car detail service, he probably increased the level of customer involvement during the __________ step of the process.
- a.) post-purchase evaluation
- b.) information seeking
- c.) need identification
- d.) problem recognition
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International Business Law And Its Environment
Authors: Richard Schaffer, Filiberto Agusti, Lucien J. Dhooge
10th Edition
1305972597, 978-1305972599
