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If Priti, a Kohl's store manager, emails questionnaires to customers to get a better idea of their customers' needs as well as their feelings about

If Priti, a Kohl's store manager, emails questionnaires to customers to get a better idea of their customers' needs as well as their feelings about the service they have received, she is addressing which facet of total quality management (TQM)? a. Strengthening relationships with suppliers who are also customers b. Continuous quality improvement c. Strong leadership skills d. Customer satisfaction e. Employee participation in improving the quality of work

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