Question
If the customer care manager of ABC company asked you to serve on a committee to develop a performance appraisal system for evaluating the customer
If the customer care manager of ABC company asked you to serve on a committee to develop a performance appraisal system for evaluating the customer care associate, what performance criteria would you identify? Of these criteria, which ones do you think are most likely to be the critical success factor for the customer care associate in the long run. Explain
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The best method to evaluate customer care employees performance is through 360 degree ap...
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Econometric Analysis
Authors: William H. Greene
5th Edition
130661899, 978-0130661890
