If they are correct, write 'no correction required'. If they are incorrect, write what they should do differently to correct their behaviour. Observation Correct/Incorrect Correction (or write 'no correction required') You overhear them take a phone call from a landlord who is asking about the process for ending a tenancy because they want to move back into the house as their principal place of residence, and they give the landlord the advice that they can 'chuck the tenant out whenever you like - it's your place, not theirs.' They regularly allow their incoming mail to pile up on their desk, and then open it all in one go on a Friday afternoon, so they can organise their work tasks for the following week. They have made multiple copies of Entry Notice forms and placed these in a manila folder. When asked, they explain that they have copied enough forms to last for the next 12 months, so they can save time printing later on. They have completed a Notice to Terminate Tenancy Agreement form in red pen. They have kept both the tenant's copy and the landlord's copy of a Notice to Vacate form in their own records. They have included the date a Notice to landlord form was served and have ticked which method was used for serving the notice. They have given their username and password to their partner so they can help them when they are working from home. They have written their own notes about damage to the property and handwritten a notice to the tenant info