If you are currently employed, then use your workplace as the basis for this activity. If you are not currently employed then choose a medium to large hospitality venue or organisation such as a large hotel with rooms, food and beverage services, a theme park, a medium to large restaurant or caf as the basis for the assignment questions.

Name of business

Who are the customers of this business?

Why do you think they decided on this business?

What are the customer expectations of this business?

Do you think the business does a good job delivering those expectations?

(Explain and be specific)