if you were asked to construct capital investment analysis for a robot-guided aluminum window machine. and This machine would automate the entire window-casing manufacturing line. first thing is to involve qualitative inputs into the capital investment decision and the value chain. In addition to the normal net present value analysis (which produced a significant negative result), Also factoring figures for customer satisfaction, scrap reduction, reduced inventory needs, and reputation for quality.

With theses additional information, the analysis produced a positive result for the investment.

Do you think these other factors should be included in the analysis? is it yes or no with the justification

(please provide references)