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If you were talking to Todd, an average person, and asked him what the term culture meant, he would reply that it is a .

If you were talking to Todd, an average person, and asked him what the term culture meant, he would reply that it is
a. a set of operational procedures for the company
b. the formal rules of an organization
c. the nature of products/services offered by the company
d. the shared values and practices of the firm
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