If you were the representative of the airline company, how would you respond to this situation?

 

K-pop artists Tina Kim and Liz Kim were going to Mindanao for a series of concerts. They were boarding Mindanao Air, a local airline company catering to air travel within the Philippines. While walking toward the tarmac of the airplane, they noticed that their pink wardrobe was actually mishandled. Apart from this, they also noticed that some of the luggage were also thrown toward the compartment of the aircraft. Upon seeing this, Liz and Tina immediately called the attention of the nearest flight crew member they could approach. The attendant just nodded her head, telling them that it was alright and that their concern would be readily addressed. Upon reaching Davao (the first leg of their concert tour), the K-pop artists immediately went to the bag drop carousel to check on their wardrobe. Unfortunately, the dresses were worn-out because of the improper handling of the grounds staff. The sleeves were torn and cannot be remedied by simple repair and should be replaced as soon as possible. They immediately went to the bag drop counter and tried to file a complaint against the airline company and demanded that their dresses for the upcoming concert be replaced as soon as possible.