IFMA OPERATIONS AND MAINTENENCE

1) In addition to the strategic facility plan, what other information should a facility manager reference when developing a tactical maintenance management plan?

1. work log reports
2. key performance indicators (KPIs)
3. inventory/register
4. project charter

2) In which phase does the facility manager begin measuring an asset's life cycle?

1. Acquisition and installation
2. Research and planning
3. Operation and maintenance
4. Removal and recycling

3) Using a workflow process for occupant services as a guide, what is done before scheduling service?

1. Measure the current performance
2. Input data into the system
3. Assess occupant needs
4. Assign the task to someone

4) What are terraces and grading, tunnels, paving, traffic control, and fencing considered to be part of?

1. Facility structure
2. Building systems
3. Facility grounds
4. Building envelope

5) Where would you find the most important information about facility management business metrics?

1. Strategic facility plan
2. Key performance indicators (KPIs)
3. Work log reports
4. Work process flow schedules

6) Which statement is true of an infrastructure inventory or register?

1. It should be informally built as assets are acquired.
2. It should include all physical assets and their current condition.
3. It should only be used for inspection and regulatory purposes.
4. It should only be updated when an asset fails an inspection.

7) The facility manager is responsible for managing and overseeing a strategic facility plan. What is NOT part of that responsibility?

1. Aligning the facility's strategic plan with the demand organization's strategic plan
2. Understanding the demand organization's strategic plan and purpose
3. Helping the demand organization align its plan with the facility's strategic plan.
4. Managing and overseeing the tactical steps needed to achieve the goals of the demand organization's strategic plan

8) What best describes the contents of a strategic facility plan?

1. Specific operations and maintenance approach to produce lowest total overall waste
2. How the facility's long-term activities will support the organization's mission and goals
3. Rules and regulations for safety, security and emergency response
4. Schematics and other documentation of facility operations and maintenance

9) What is the first thing you should do when developing a comprehensive process for managing energy?

1. Establish a baseline of current consumption based on bills and meter readings.
2. Hire a contractor or consulting firm to perform an energy audit.
3. Replace all light bulbs with energy-efficient alternatives.
4. Publish an energy conservation program and train all occupants in energy-saving techniques.

10) Which interior components most contribute to poor acoustic quality?

1. Interior walls and windows
2. Ceiling systems
3. Interior furnishings
4. Floors

11) Which area of responsibility does overseeing a building's perimeter detection, deterrence, and access devices fall under?

1. Building automation
2. Information technology
3. Security
4. Pedestrian traffic flow

12) What is NOT a viable reason to modify a facility?

1. Anticipated changes in leadership
2. Movement and/or relocation of occupants within the organization
3. Changes in facility mission that reorders priorities and personnel
4. Expansion or contraction of facility equipment or space needs

13) Which statement best describes the purpose of a service level agreement?

1. It establishes standards and supports agreed on success measures.
2. It anticipates potential disputes and avoid conflicts.
3. It is useful in large, multi-faceted facilities but not in smaller, single purpose organizations.
4. It is applicable to contractors but not useful to determine performance of staff.

14) Which factor is NOT considered when assessing whether to contract services or staff them internally?

1. Total cost of service
2. Relevance to the facility mission
3. Speed or service
4. Perceived image of facility organization and staff

15) Which statement best describes the purpose of commissioning?

1. Evaluating and verifying newly installed systems for operational performance as designed
2. Approving a maintenance schedule or work plan so that activities can begin
3. Audits and oversight by third parties to reveal lapses and gaps in maintenance
4. Reviewing manufacturers' documents to establish maintenance plans

16) What is NOT considered a primary factor when deciding on an acquisition?

1. The anticipated work effort required to maintain the equipment.
2. The energy efficiency of the equipment.
3. The impact of the equipment on the community and environment.
4. The length of the warranty period.

17) As facility manager, what is your primary responsibility?

1. Fulfilling occupant needs
2. Providing facility management technologies
3. Developing effective facility management business processes
4. Supporting the organization's mission and goals

18) What is the main factor a facility manager should consider when trying to determine the right mix of occupant services?

1. Skills of facility staff
2. Availability of competent contractors
3. Goals of key stakeholders
4. Feedback from of owners and occupants

19) In the last month you have received several complaints from building occupants about the indoor air quality (IAQ). Additionally, you notice an unanticipated upward trend in the electric bill over the last 12 months. What is the most likely cause?

1. Cracks in the foundation near the electrical service panel.
2. Interior wood posts that are decaying.
3. Standing water in the basement indicative of a failed sump pump.
4. Deterioration and unwanted openings around windows or doors.

20) During contract disputes, what should the facility manager NOT do?

1. Practice active listening and recognizing the other person's point of view.
2. Work to resolve the dispute without offending the other party.
3. Manage expectations while discussing options.
4. Focus on analyzing the person disputing the contract.

21) What problem is NOT related to a building's structural integrity?

1. Deformation causing doors or windows to bind
2. Rotting soffits
3. Foundation cracks
4. Moisture intrusion from exterior walls or roof

22) What factor is generally NOT considered when deciding to replace an asset?

1. Image or aesthetics
2. Health and safety considerations
3. End of initial warranty period
4. Lifetime energy and resource costs

23) Which statement is true concerning plumbing systems?

1. They are considered a medium-term investment that will be outdated within the life of the building.
2. They are always separate from fire suppression systems.
3. They need to be durable for the anticipated life of the building because most of the system is not readily accessible.
4. They should be run at the lowest acceptable pressure to maintain longevity.

24) What type of maintenance includes integrating different maintenance and repair options that will result in the highest chance that a machine functions as intended over its lifetime balanced against the proper level of maintenance?

1. Reliability-centered maintenance
2. Preventive maintenance
3. Planned maintenance
4. Corrective maintenance

25) Which statement is correct regarding service level agreements (SLAs)?

1. They are the facility manager's reference point for monitoring service delivery.
2. They are not quantitative but can indicate trends in expectations.
3. They should be written by facility representatives to influence input from occupants and contractor representatives.
4. They are useful for negotiating with contractors but not as a means to set performance levels for staff.

26) Which statement reflects an understanding of effective negotiation principles?

1. Negotiation is a discussion intended to produce an agreement.
2. The goal of negotiation is to arrive at a statement of work that gives the facility manager some advantage.
3. Negotiation should begin after the contract is written.
4. Negotiation should define expectations using descriptive terms such as satisfactory or acceptable.

27) How are plumbing, electrical, HVAC, and transport systems generally categorized?

1. As maintenance systems
2. As systems requiring specialized contractors
3. As high-security systems
4. As building systems

28) Which statement does NOT describe a successful occupant services plan?

1. It sets clear expectations for providing occupant services.
2. It is a long-term plan created by the demand organization.
3. It helps make the delivery of occupant services measurable.
4. It formalizes occupant service satisfaction requirements.

29) What should a facility manager do to develop service plans that reflect what occupants need?

1. Increase occupant interactions with staff.
2. Act on suggestions from vendors and contractors.
3. Consider previously implemented practices.
4. Survey occupants for their input.

30) What is the minimum schedule for preventive roof inspections?

1. Every 3 months
2. Every other year
3. Twice a year
4. Once a year

31) What is NOT considered an occupant service?

1. Mail delivery and pickup
2. Managing relocations
3. Emergency preparedness
4. Recording and inspecting assets

32) Which statement best describes the use or value of a balanced scorecard (BSC)?

1. It supports only operations aspects.
2. It replaces the need to measure total cost of ownership (TCO).
3. It recognizes tangible assets such as employees and image.
4. It reflects goals found in the strategic facility plan.

33) Which statement most accurately defines life-cycle costing?

1. A business concept that helps determine whether to rent or own a facility
2. An accounting method to balance maintenance with operations costs
3. A measurement that compares total cost of operations to cost of replacement
4. A measurement of the total cost of ownership over the life of an asset

34) What should a facility manager consider to better conserve resources while providing a quality environment?

1. How to achieve the lowest possible cost for required services
2. How to exceed minimum standards
3. How to avoid using outside contractors
4. How to get maximum sustainability

35) What is NOT an effective approach to preparing for modifications to occupant services?

1. Having well-defined procedures and specifications
2. Getting feedback to determine the success of the modification
3. Ensuring the work has been completed and inspected
4. Communicating the changes only to the building owner

36) Which system tool is best to assess when equipment is close to failure and may need to be replaced?

1. Reliability-centered maintenance
2. Total productive maintenance (TPM)
3. Review for maintainability
4. Asset list in Enterprise Resource Program (ERP)

37) Which condition is most likely indicative of significant mold presence or infestation?

1. Water pooled in basement window wells
2. Peeling or blistering paint around windows and doors
3. Cracks in foundations that may permit water intrusion
4. All of the statements

38) Which of the following is NOT included in an emergency operational plan?

1. Backup communications equipment
2. Emergency contact list of the area support agencies
3. Checklists for emergency actions relative to building systems
4. Emergency transportation and recovery costs

39) What is the facility manager's primary responsibility when it comes to operations and maintenance?

1. Determine type of occupants
2. Decide the facility's mission
3. Develop the facility's ownership strategy
4. Maintain operations at the highest reliability at lowest cost