II. Problem You were asked to investigate the performance of a service company. The company opens 8. hours,5-days-a-week. Customers arrive at a rate of Ocutomers/hour (Poisson distribution, the first patient comes after 10 minutes from opening. The company has five different stations like nodes in a network), where customers might be directed for service. All patients first check-in at the reception with a single receptionist: Check-in time has a Uniform distribution with parameters 0.3 and 0.6 (minutes), respectively. From there, they might go to the accountant's office to pay bills (probability 70% or to the complaint's office (probability 256), or the records office (one worker) to check information Service time in the paying bills station (one accountant) is Triangular with a minimum of 1.5, most likely 3, and a maximum of 5 minutes There are three types of complaints with probabilities (45% 35%, and 20%) for the three types. The complaints station has two workers, and they can handle the three types of complaints Every kind of criticism takes a different time in service, the first type takes Uniform (2.4), while the second type takes triangular (4,7,13), and the third takes expo (25) (all in minutes). Customers who finished their complaints might either leave the company (71%) or go to pay bills. People who are done with paying bills either leave the company with a probability of 90% or visit the records office and then leave. All customers who go to the records office leave the company after they are done, Records service time is uniformly distributed with a minimum of 2 minutes and a maximum of 7 minutes. The travel time for cistomers between each of the stations is shown in table I below, Table 2 Travel Time between Stations (minute) Check-In Accountant Complaints Records Check Out From Orlice Check-In Const 05 EXPO OS) Expo(15) Contos Accountant UNIF051) EXPOLI) Const05 Complaints Ofice .) EXPO(OS) TRIMO 5.1.3) Records TRIAI. 2. 3) Espor 15) UNIFI. 15) The company closes its doors after 8 hours of work, however, all customers who have entered the company before closing doors should be served before workers leave home. Workers at the offices with more than workers take their break in two parts, the first part between 12:00 pm 12:00 pm and the second between 12:30 - 1:00 pm, workers can't leave a customer once they have started the consultation process, and if break time is due, they will take a full break once they finished service. Queues for each station are first in, first-out, and the movement times are given in Table 1 above. Simulate 100 replications with each replication length equals to working days. Answer the following in terms of output) 1. Observe the average and maximum length of each queue: the average and maximum time in each queue 2. Average total time in the system 3. The average number of customers in the company 4. Throughput (Number of customers completed service) 5. Test different scenarios for adding one unit for each resource (one at a time on each scenario) in terms of total time in the system and number out as responses. Which scenario is the best? 6. Make a plot of the number of customers present in the company 7. Display a throughput counter 8. Animate all queues, resources, and movements between stations 9. Pick from a Plb picture library a humanoid picture for the entities, and make an appropriate change in their appearance after service. 10. Detine 4 named views as the following a for the animation part, m for the model. p for the plots, and r for the results Good Luck Required Formatting Document your solution to the problem in a technical report according to the following defined format. Also, make sure you use appropriate plots and sketches to communicate your conceptual model and results. Also, be ready for the oral presentation. (S06) The final submission should contain a written report as well as your basic simulation model and animation. The written report should contain three sections: a cover sheet, an executive summary (one page), and the main report. The cover sheet should contain information such as: names students' ID, and signed group pledge. The executive summary is limited to one page and should summarize your recommendations. The main report is limited to a maximum of 12 pages (No more), including tables and figures. The executive summary and main report format must meet the following minimum requirements: 12-point type, 1.5-spaced, with margins set at 1 inch for the top and bottom and 1.25 inches for the left and right. You may use 12-point minimum (single-line) spacing for tables. Use the already defined MS Word formatting styles to work smarter, not harder. The material after 12 puges will be ignored II. Problem You were asked to investigate the performance of a service company. The company opens 8. hours,5-days-a-week. Customers arrive at a rate of Ocutomers/hour (Poisson distribution, the first patient comes after 10 minutes from opening. The company has five different stations like nodes in a network), where customers might be directed for service. All patients first check-in at the reception with a single receptionist: Check-in time has a Uniform distribution with parameters 0.3 and 0.6 (minutes), respectively. From there, they might go to the accountant's office to pay bills (probability 70% or to the complaint's office (probability 256), or the records office (one worker) to check information Service time in the paying bills station (one accountant) is Triangular with a minimum of 1.5, most likely 3, and a maximum of 5 minutes There are three types of complaints with probabilities (45% 35%, and 20%) for the three types. The complaints station has two workers, and they can handle the three types of complaints Every kind of criticism takes a different time in service, the first type takes Uniform (2.4), while the second type takes triangular (4,7,13), and the third takes expo (25) (all in minutes). Customers who finished their complaints might either leave the company (71%) or go to pay bills. People who are done with paying bills either leave the company with a probability of 90% or visit the records office and then leave. All customers who go to the records office leave the company after they are done, Records service time is uniformly distributed with a minimum of 2 minutes and a maximum of 7 minutes. The travel time for cistomers between each of the stations is shown in table I below, Table 2 Travel Time between Stations (minute) Check-In Accountant Complaints Records Check Out From Orlice Check-In Const 05 EXPO OS) Expo(15) Contos Accountant UNIF051) EXPOLI) Const05 Complaints Ofice .) EXPO(OS) TRIMO 5.1.3) Records TRIAI. 2. 3) Espor 15) UNIFI. 15) The company closes its doors after 8 hours of work, however, all customers who have entered the company before closing doors should be served before workers leave home. Workers at the offices with more than workers take their break in two parts, the first part between 12:00 pm 12:00 pm and the second between 12:30 - 1:00 pm, workers can't leave a customer once they have started the consultation process, and if break time is due, they will take a full break once they finished service. Queues for each station are first in, first-out, and the movement times are given in Table 1 above. Simulate 100 replications with each replication length equals to working days. Answer the following in terms of output) 1. Observe the average and maximum length of each queue: the average and maximum time in each queue 2. Average total time in the system 3. The average number of customers in the company 4. Throughput (Number of customers completed service) 5. Test different scenarios for adding one unit for each resource (one at a time on each scenario) in terms of total time in the system and number out as responses. Which scenario is the best? 6. Make a plot of the number of customers present in the company 7. Display a throughput counter 8. Animate all queues, resources, and movements between stations 9. Pick from a Plb picture library a humanoid picture for the entities, and make an appropriate change in their appearance after service. 10. Detine 4 named views as the following a for the animation part, m for the model. p for the plots, and r for the results Good Luck Required Formatting Document your solution to the problem in a technical report according to the following defined format. Also, make sure you use appropriate plots and sketches to communicate your conceptual model and results. Also, be ready for the oral presentation. (S06) The final submission should contain a written report as well as your basic simulation model and animation. The written report should contain three sections: a cover sheet, an executive summary (one page), and the main report. The cover sheet should contain information such as: names students' ID, and signed group pledge. The executive summary is limited to one page and should summarize your recommendations. The main report is limited to a maximum of 12 pages (No more), including tables and figures. The executive summary and main report format must meet the following minimum requirements: 12-point type, 1.5-spaced, with margins set at 1 inch for the top and bottom and 1.25 inches for the left and right. You may use 12-point minimum (single-line) spacing for tables. Use the already defined MS Word formatting styles to work smarter, not harder. The material after 12 puges will be ignored