II. What to measure, how to measure

A. Performance measurement is the use of ____quantitative_______ tools to gauge performance in relation to a specific goal or expected outcome.

B. Managers develop a group of measures that identify changes in performance ________ so that employees can determine what needs to be done to improve performance.

C. In developing performance measures that are appropriate to the needs of their organizations, managers must consider not only the basic questions of _____ to measure and _______ to measure, but a variety of other issues as well.

III. __________ accounting classifies data according to areas of responsibility and reports each areas activities.

A. Only the revenue, cost, and resource categories that the assigned manager can ________ are included.