I'm so lost can you please help me? TIA.

CASE STUDIES IN HEALTH INFORMATION MANAGEMENT CASE 2-34 Explanation of Benefits (EOB) As patient advocate, you receive today and asked you to explain a form that she received from her insurance company. She said the form was called an Explanation of Benefits. She said that it provided the information shown in the table below. quenty receive questions from patients regarding their bills. A patient called Table 2-20 Information Found in Patient's Explanation of Benefits Provider: Date Type of service: Amount submitted: Amount allowed: Dr. Theodore Simmons 11/11/2012 Office visit $82.00 $74.00 $14.80 $300.00 $20.00 Copay 0 2014 Cengege Leaming Al Rights Reserved What would you say to explain what an Explanation of Benefits form is? What would you say to explain the difference between the amount submitted and the amount allowed? After you explain the difference between the amount submitted and the amount allowed to her, the patient gets irate and exclaims, "How dare Dr. Simmons overcharge me by $8.001" She then says that she is going to call his office and give him a piece of her mind. What will you say in response