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imagine that XYZ Company follows a cost-leadership strategy and has a no cash refunds policy in order to reduce company costs. If you are the

imagine that XYZ Company follows a cost-leadership strategy and has a no cash refunds" policy in order to reduce company costs. If you are the manager of XYZ Company, what kind of plan or rules would you develop for your employees to follow to deliver consistent customer service if a customer wants a refund?

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