Imagine that you are a local employer who is looking to hire someone for the position of Customer Service Supervisor that eventually will lead to a manager's position. The ideal candidate will have specific qualifications and personality traits. You will need to produce a job description to post for this position and then review the qualifications of applicants.

• Produce a job description for the CSS position mentioned above for a service-related company of your choice. Be sure to include a position description with job details and requirements.
• please take the quiz again at 16 Personalities.
• https://www.16personalities.com
• Based on the results of the quiz, produce a personality SWOT analysis. Be sure to clearly explain your strengths, weaknesses, opportunities for growth, and threats.
• Compare your quiz results and the SWOT analysis with the characteristics described in the textbook.
• Based on your findings, prepare a cover letter to the hiring manager for the CSS position. In your cover letter, clearly explain what experience and traits you possess that make you an ideal candidate for the opened position.
• Finally, reflect on the topics presented in this course. Identify at least three things that you learned about customer service, personality, or culture and explain how that will help you succeed at a current or future job.