• Imagine that you are the author of an advice column on business management. You will be provided a scenario from a manager struggling with a common management issue. Your task is to respond to the individual giving them the best possible advice.
• In your response include the following:
  • Identify effective management skills to use
  • Provide a detailed plan for how to deal with the issue
  • Explain why this strategy was selected
  • How their actions will impact ALL stakeholders

Help! I'm a financial advisor and my administrative assistant, Lucy, continually makes grammatical and punctuation errors in the emails she sends my clients. Her performance review is next month. I'm tempted to wait it out so that I don't bring it up out of the blue, but I'm afraid I may be losing business in the meantime. I hate confrontation and I don't want to make her unhappy. What should I do?

• I'm a branch manager for a bank. It's a relatively small institution so we all know each other very well and hang out together outside of work. It's hard to be respected as a manager when your subordinates are your best friends. What can I do to regain some control over my employees?