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Imagine that you manage a community service organisation that offers services to clients with mental health issues. Recently, workers have reported a number of incidents
Imagine that you manage a community service organisation that offers services to clients with mental health issues. Recently, workers have reported a number of incidents in which clients or their family members have acted aggressively towards staff, resulting in some staff taking stress leave. Several WHS meetings have been held with staff to discuss possible ways to address this issue. As a result of these consultations, a decision has been made to implement a duress alarm system that workers can use to signal other staff for support when they feel concerned about their safety. By the 31st of March, every staff member will be required to carry a duress alarm when working with clients. It has been agreed that the Training Manager will be responsible for training all staff in the use of the duress alarms prior to the implementation of the procedures on the 31st of March. a) In the space below, briefly outline how you would document the outcomes of your consultation in this case. Hint: consider the key factors that Safe Work Australia (2011) propose records of consultation outcomes should include (page 49 of the Study Guide). (Your response should be approximately 100 words)
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