Imagine you are a case manager supervisor that is providing supervision to staff who are working with inmates who can be released to mandated substance abuse treatment programs as an alternative to jail sentences.

You are meeting with a new case manager that has been assigned to work with John Smith. The case worker reports that John is currently in jail and has been actively withdrawing from opioid drug use. He has been receiving medical care on-site, but the jail staff shares that he has been very ill due to withdrawal symptoms. John can be released to a detox facility if he agrees to attend a residential-mandated treatment program. However, he is resistant to going to a residential center as he reports that he wants to go home and that he does not need help. The case worker reported that when they visited John, he became very agitated and screamed that he didn't have a problem, and his anger became very escalated very quickly. They are asking for your guidance on how to work with John.

Provide resources to this staff member through a handout you would provide to your case workers at your next staff meeting. on how to support and engage resistant clients such as John. This 1-2-page handout will include, at a minimum:

• 2-3 skills in how to engage in conflict management with difficult clients
• 4-5 De-escalation techniques to talk to people who are angry about their circumstances and have difficulty expressing themselves.
• 2-3 motivational interviewing techniques that can be used with mandated clients.
• And a minimum of three examples of how to engage the involuntary client
• Include a minimum of 4 references to justify your strategies.