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Imagine you are the Director of Housekeeping of a 400-room hotel. On a particularly busy day, you arrive at work and are told that five
Imagine you are the Director of Housekeeping of a 400-room hotel. On a particularly busy day, you arrive at work and are told that five housekeepers have called in sick. This is a serious challenge because the hotel is overbooked and needs to service all 400 rooms.
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- As the Director of Housekeeping, what would your approach be to maintain standards and ensure that all the guest rooms are serviced?
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