Imagine you are the head nurse in a busy veterinary practice which has a high turnover of new staff.

Explain the clinic policies and procedures covering the admission and discharge of animals.

Ensure you consider the following points.

How routine enquiries are to be answered.

How client enquiries should be conveyed to the veterinarian and answers provided to the client.

How to recognise an emergency situation and the action which should be taken.

The details to be collected for a routine admission.

The procedures for a routine discharge including any homecare instructions and cleaning and preparation of the patient.