Imagine you are the leader of the design department in a growing organization in a high-tech industry. Over the past three months, the sales in the organization have declined due to poor design and software malfunctions and your department has been identified as part of the problem. As the department leader, you want to involve your team in identifying and solving problems within your department.

Provide a problem-solving process to identify and potentially solve the problems properly. Justify why you believe the approaches are best for the department.

NOTE: Remember that you are not trying to solve the problem in this assignment, but rather introducing a problem-solving approach. You do not know what is causing the problem, so solving it is not an option at this point.

Your well-crafted slides (not including the title and reference slides) and audio. Please include 2-4 credible references.